How do I place an order on your site?
Enter your ZIP code, and we'll show you all the phones, rate plans and special offers available in your area. You'll be able to compare plans or phones side-by-side to narrow your options. Once you've found the right products and services for your needs, just add them to your cart and then check out. It's that simple.
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How do I check the status of my order?
When you place your order, we promptly sent it to the wireless carrier who verifies your eligibility and runs a credit check. Normally, the carrier completes this process and notifies us within 24 hours. On rare occasions, it can take up to 2-3 days and sometimes the carrier requests additional information so it is important that you frequently check your order status here and your e-mail regularly for updates from us.
To access your order information, you will need your order number (found in your order confirmation e-mail) plus the e-mail address and last name used to place the order. Click here to check the status of your order.
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What is the CID (card identification) number?
The CID (card identification) number is a 3 or 4-digit code found on your credit card. We are requesting it as an added security precaution. It's another measure we take to ensure that your credit card is present when you place your order.
If your CID number is illegible, please call your credit card company.
Visa, MasterCard, and Discover Cards.
The CID number is the 3-digit code printed on the signature panel on the back of Visa, MasterCard and Discover Cards immediately following the last 4 digits of your credit card number.
American Express Cards.
The CID number is the 4-digit, non-embossed number printed above your account number on the face of your card.
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Where can I find my current wireless carrier's account number?
You can find your current account number on your monthly statement or by calling your service provider. We require this information in order to process your request to keep your number when you switch carriers.
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Can I change my ZIP code?
Your ZIP code is critical to ensuring the accuracy of your order and is used throughout the ordering process. You can change your ZIP code, but that could potentially result in different charges, change to carrier coverage, and/or delays in processing your order. If you need to change your zip code, Click Here <> to log into the ‘Where is my Order’ page.
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Does Best Buy Cellular Solutions charge for shipping?
Your shipping charges are based on several factors including the items you purchase, the rate plan you select, and the shipping method you choose. The best way to determine your shipping charges is to create an order. You will be presented with several shipping methods and can change shipping options before you check-out.
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Can I order phone-only products for next-day delivery?
Yes you can; but please note that we can not ship your phone until the wireless carrier has approved your order. Once we receive approval, we will activate and ship your phone the same day. Orders without a wireless service plan (e.g. phone-only orders) received by 3pm eastern are usually shipped out the same day.
For your security, a signature will be required for the driver to release your package.
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When will my order arrive?
The actual delivery date will depend on the shipping method. Once the wireless carrier approves your order, we will activate and ship your phone the same day. Orders without a wireless service plan (e.g. accessory-only and phone-only) received by 3pm eastern are usually shipped out the same day. You will receive an e-mail from us with the shipper tracking information so you can track the delivery of your order.
For your protection, a signature will be required in order for the driver to release your package.
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How will I be billed?
The wireless phones, devices, and accessories you ordered will be listed on your credit card statement when your order ships. Any wireless service plans and service features and options will be billed by your wireless carrier.
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Do you charge taxes or additional fees on products and services?
Sales Tax
Best Buy Cellular Solutions will collect and remit sales tax on taxable items where it is required by law.
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How do you protect my personal and financial information?
We've made every effort to make our system a secure one. In order to provide our customers with the most secure and private online shopping environment available, we use state-of-the-art technology to protect credit card numbers and other confidential information you provide when placing an order. The instant you go to the offer page, the SSL (Secure Socket Layer) "padlock" symbol on the browser bar at the bottom of your monitor indicates that you have entered our secure zone. Our security system automatically encrypts your personal information, including credit card number, name, address, and telephone number, so that it can't be read while traveling over the Internet. This is the industry standard for securing web transactions. Any information that you send to us while at our secure site is "encrypted" before it is transmitted over the web.
All of our customers' personal data is treated with the highest standards in accordance with our Privacy Policy. <>
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Why do you require my personal information?
For activation, we require your Social Security number and date of birth to eliminate the possibility of fraud and ensure the accuracy of the credit information we use when processing your order. As with all applications for wireless service, we are required to run a credit history check to provide service. All information submitted is protected by our secure server, which automatically encrypts your personal information, name, address, and telephone number, so that it cannot be read while traveling over the Internet.
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Do you sell or give my personal information to an outside source?
At Best Buy Cellular Solutions, your privacy is very important to us. When you order services through us, the personal information you provide is sent directly to the service provider using the highest standards of safety, security and confidentiality. Unless we let you know otherwise, no personal information will be shared with third parties. Aggregate information about our users may be shared with select partners, but under no circumstances will any personal information be divulged at anytime. For additional information, please review our Privacy Policy. <>
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Why do you need my ZIP code?
Your ZIP code is critical to ensuring the accuracy of your order and is used throughout the ordering process. We use your ZIP code to find the wireless companies that are available in your area. Not all companies serve every location, so we check your ZIP code first to show you only the current wireless phones and rate plan options available in your area.
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Why must I enter a landline number?
We require a landline number as a protection against fraud. A daytime phone number is required in case we need to contact you about your order. It will not be shared with third parties for marketing purposes.
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What is your return policy?
Our return and exchange policy can vary depending on your purchase. All requests for a return and exchange must be made through our Customer Service Department <> within 15 days of your activation date and must be returned to our warehouse within 30 days of your activation date. All returned items must be in original, new condition and all components (e.g. chargers, manuals, SIM Cards, etc) must be included. Post-paid phones should not have more than 30 minutes of usage. Prepaid phones must NOT be opened. Please refer to the product-specific return and exchange policy and procedure information included with your purchase or log onto Best Buy Cellular Solutions to read our satisfaction guarantee.
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Are there any fees to return my phone or accessory?
Each package is shipped with a prepaid return label. Please refer to your sales receipt for return and exchange procedures and contact Customer Service at the number provided to obtain a Return Authorization number. All products that are returned within the specified time period and are in their original, new condition will be refunded the original purchase price. Items that are not returned in their original, new condition or are missing or have damaged components will be refunded at less than the original purchase price depending on their condition.
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What is the Equipment Discount Provision (EDP)?
The phone price paid includes an Equipment Discount that has been provided to you by us for activating a new non-substitute line of service with the carrier, and maintaining this new line of service with the selected rate plan in good standing for a minimum of 181 consecutive days. Please refer to your Terms and Conditions for specific details regarding the amount and rules & restrictions of the Equipment Discount Provision.
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Whom should I contact to cancel service?
If you need to cancel an order, you must call 888-843-5312 to modify your order as soon as possible to stop your order from processing. If you are not able to cancel your order before it is shipped, you can refuse shipment and the package will automatically be returned to with no charge to you. If it is delivered, simply follow the return and exchange procedures located on your sales receipt. You will also need to contact your wireless carrier directly to cancel your wireless service. Please note that service cancellation fees may apply for some carriers; refer to the Terms and Conditions included with your order.
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Shipping and Handling Information
You may select from several shipping options before you check-out. For your protection, all items shipped by us will require a signature for the driver to release the package. If you are unable to make arrangements for a signature, the driver may leave a door tag for you to authorize the release of the package.
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Order Confirmation and Status
Once you have placed your order, we will send you an email confirming your order. This email will contain your order number, a list of the services and products you ordered and your shipping and billing address. As your order progresses, we will notify you via email or you can check the progress directly by logging onto Best Buy Cellular Solutions. Please be sure to check your e-mail and this site frequently in the first 48 hours after you place your order in case we need additional information to complete your order.
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Taxes and Other Fees
Best Buy Cellular Solutions will collect and remit sales tax on taxable items where it is required to by law.
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How do I transfer my existing number to my new carrier?
If you want to transfer an existing number to your new wireless carrier you are required to indicate this when you place your order. If your new carrier allows you to transfer your existing number to them, you will need to enter the necessary information (name of current carrier, name on account and account number) in the Options section (Switch My Existing Wireless Number) before you check-out. We will run an eligibility check with both the new and existing carrier to determine if you are eligible.
Note: Do not cancel your old service if you wish to transfer that number to your new wireless carrier. Your old service will automatically be canceled when your request is completed.
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Is my employee discount available for purchases of wireless phones or service online?
At this time, we are unable to offer employee discounts for online purchases of wireless phones and/or wireless service. Please use our Store Locator to find your nearest BestBuy location.
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How do I use my BestBuy gift card to purchase wireless phones or service?
At this time, we are unable to process online purchases of wireless phones and/or wireless service using a BestBuy gift card. Please use our Store Locator to find your nearest BestBuy location.
