If you order any cell phone, PDA/Smartphone, or wireless PC card with a new wireless service plan, you may return it for an exchange or full refund of your purchase price, provided that you notify us within 15 days of your service activation date and we receive it back within 30 days of your service activation date. See below for complete details.

IMPORTANT: If you have established a new wireless account and wish to cancel it, you must call your wireless service provider to deactivate your account.

Exchanges

To exchange your purchase for a different model, you must contact our Customer Service department within 15 days of your activation date to obtain a Return Merchandise Authorization (RMA) number. You will be charged the price of your new preferred item and your account will be authorized (not charged) for a $250 safety fee. This authorization is intended to promote the safe return of your original wireless device to our facility. To avoid this charge and be eligible for a full refund for your original wireless device, you must ensure that we receive your original device in original new condition with no more than 30 minutes of usage and all of the product literature, manufacturer packaging and parts included in your shipment, within 30 days of your activation date. If we do not receive your original device within the 30 day period and/or it is not returned in original condition, you may be charged the $250 fee. Returned items will not be sent back to you.

Returns

If you are not satisfied with your purchase or any other offers available from the wireless service provider, you may request a 100% refund of your purchase price. To be eligible for a refund, you must contact our Customer Service department within 15 days of your activation date to obtain a Return Merchandise Authorization (RMA) number, and you must ensure that we receive your purchase in original new condition including the wireless device(s) with no more than 30 minutes of usage, product literature, manufacturer packaging and parts shipped with your order within 30 days of your activation date.

Equipment Condition

All returned merchandise is subject to review and must be returned in original new condition including all of the components within the original box, with no more than 30 minutes of usage on the device. At our discretion, your return may be declined due to cosmetic or internal damage to the device(s), parts, manufacturer packaging/literature, etc., thus resulting in a partial credit or you may be required to reimburse the $250 equipment discount agreed upon within the Terms & Conditions at the point of purchase. Returned items will not be sent back to you.

Return Shipping

A pre-paid, self-addressed return shipping label is included with each package. Please refer to the instructions on the back of this sticker to return the package and save your tracking number. We are not responsible for lost products without a signed proof of delivery. Shipping charges are your responsibility should you choose to use a different shipment company.

Fees Charged by your Wireless Carrier

If you signed a contract for a new account with a wireless service provider and do not wish to keep the service, it is your responsibility to contact the carrier to cancel your account. You should contact the carrier directly regarding any activation fees, monthly usage costs, taxes, and/or early termination fees that may be owed.

Most wireless carriers do not charge termination fees if you cancel a new account within the first 15 days of establishing a new contract; however if you return a wireless device and do not deactivate your service with your wireless carrier, you may be charged monthly usage costs, taxes, and/or early termination fees as agreed upon within the Terms & Conditions at the point of purchase.

Return Processing Time

Upon receipt of your return package, we will process your returned item(s) within 48 business hours. If your return is accepted, you will receive a credit confirmation via email. If there are any issues or problems with your return, we will notify you via telephone or email. If you meet all the requirements of our return policies, we will refund the equipment purchase price, after any necessary deductions, to the credit/debit card account used for the original transaction. Shipping charges are not refundable.